Court Reservations: There is a 24-hour cancellation/reschedule policy for court reservations. If cancelled with a 24-hour notice you will receive a credit to your account. No credits will be given if canceled or rescheduled with less than a 24-hour notice. Look under “My Reservations” in Court Reserve, find the date and time, click on it, and “Cancel Reservation” will be one of your options.
For Private Lessons, Clinics & Camps: There is a 24-hour cancellation/reschedule policy for lessons. If canceled with 24 hours’ notice you will receive a credit to your account. No credits will be given if canceled or rescheduled with less than 24 hours notice.
For Open Play: 24-hour There is a 12-hour cancellation/reschedule policy for Open Play. If cancelled with a 12-hour notice you will receive a credit to your account. No credits will be given if canceled or rescheduled with less than a 12-hour notice. Look under “My Events” in Court Reserve, find the date and time of your registration, click on it, and “Cancel Registration” should be one of your options.
All refunds will be credited to your CourtReserve account as a balance credit.
Refunds are processed within 2-3 business days.
In order to reschedule without being charged for two registrations or reservations, you must call ROC City (585-417-5038) and our Welcome Desk Staff can transfer your registration and paid fee to another session.
You are able to edit your court reservation in Court Reserve – go to My Reservations in the app, click on your reservation, and you can edit the date and the time from there!